Shop Policies

CUSTOM ORDER DETAILS:

  • I only accept 5 custom orders at a time so I there will be a custom order sign up every month, usually on the 1st of the month. But that is subject to change depending on how quickly I get the previous month's orders completed.
  • When the sign up is live, go to www.babymacboutique.com and click the "CUSTOM ORDER SIGN UP" banner. A new window will open to SignUp Genius. Please follow the directions at the top of that page.
  • After you’ve submitted your sign up, you will receive an email from SignUp Genius confirming that you've secured a spot. You will then receive an email from me within 24 hours to start communication about your order.
  • Once we have finalized all the details of your order, 50% of your payment will be due, or you may pay in full if you prefer. I will provide you with a link through my website to pay.
  • Once I receive your payment, please allow 2-3 weeks for me to complete your order.
  • Once your order is complete, the other 50% of your payment will be due, unless you already paid in full.


PROCESSING TIME:

Ready-to-ship items will ship within 1-2 days. If you place your order on a weekend, it will ship on Monday unless Monday is a holiday, then it will ship on Tuesday.

Custom orders typically ship in 2-3 weeks once we have finalized all the details of your order. I will be in contact with you if that timeframe changes.


RETURN POLICY:

I am unable to accept returns at this time. However, if you receive your order and there is a defect of some sort, please email me at babymacboutique3@gmail.com and I will work with you to get it fixed or replaced.

SAFETY:

All of my products meet CPSC safety regulations. This means that all of the products I make meet the Consumer Product Safety Commission’s guidelines for making children’s products the correct and safe way using all products that have been tested and are safe to use for children. If you have any further questions about this, I’m happy to answer them! You can contact me via email at babymacboutique3@gmail.com or through Facebook Messenger, Baby Mac Boutique, LLC.


PRODUCT CARE:

Flannel and knit fabrics (and any other fabric that has a tendency to shrink) that I used to make some of my products are pre-washed and pre-shrunk in a scent-free and dye-free detergent before being sewn. This is to minimize any further shrinking as you wash it at home. However, I do not pre-wash minky fabric since it does not shrink in the wash. I encourage you to wash ALL of your Baby Mac items before use. All washing instructions for each product are in the listings on the website and on the tags of each individual item!

FAQS:

  • Can you make me a licensed logo/character item? 

Unfortunately, I am unable to make products with copyrighted fabric. (i.e. sports teams, Disney, Nickelodeon, Marvel, DC Comics, etc.) All of these logos and characters are copyrighted and I am not licensed to sell these products.


COLOR DISCLAIMER:

Please note that due to variations in settings on different monitors and screens, colors of products may appear slightly different in a picture than in real life.